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CATS |
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Activity Tracking |
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Activity Tracking
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Business workflow mandates that activities and tasks intermingle and branch into successors depending on predecessors. Groups of people are always working together in different activities, sometimes leading to the same project, or related to the same account. Documents are used all over, at different stages of activities see figure...
As different organization units need synergy, it becomes a difficult job to track, summarize, and monitor multi-disciplinary process and workflow stages. Such tasks involve many hours of document retrieval, information selection, and data encapsulation of what would lead to a management review, cost analysis, or simply timely indicators.
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Employees are always busy at the end of each reporting period preparing time sheets for submittal and summarizing results, instead of actually spending the extra time to effectively perform their daily tasks.
Customer services go through tons of paperwork to make sure they are correctly tracking and resolving issues. Follow up on help desk issues are usually a good portion of the total cost. Dispatchers and service teams are going through maintenance requests, contract follow-up and work orders.
Managers are collecting daily orders and forms to make sure everything is in place, collecting monthly and quarterly forms to plan ahead for next quarter, comparing to different time zones, preparing graphs and planning business.
Faxes, telephone calls, e-mails, forms, workflow, appointments, activities, follow-ups and commitments. This is what CATS is all about. |
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CATS is an activity tank, very well structured, but generic. No matter what your company or activity structure is, you can easily define and enter every detail about your staff, contacts, activities, costs, and products.
Everyone related to activities will be using the system. Either while it is happening or on a batch basis. When such information is entered, CATS knows who did what, when, and how. Consequently, it produces all sorts of statistics and status reports. It will even aid secretaries print their mailing labels, send out periodical correspondence, newsletters, or detailed activity reports to thousands of customers.
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Individuals will enter their appointments easily through a comprehensive appointment screen. Tele-marketers will use CATS to call their clients, marketing teams will use it to group / send their fax shots, dispatchers will know immediately when the next service engineer time slot is available. Managers will track, monitor, analyze, re-engineer to cost effectiveness, and stay on top with minimal effort.
The optional report writer will enable you to design your own reports, graphs or statistics to suit your particular needs. The system comes with a comprehensive set of predefined reports that cover most conventional needs.
The concept behind CATS is helping individuals perform the task, regardless of their activity or position in the business process or organization. It also provides management with an insight on operations, costs, analyses, and decision taking. CATS organize multi-disciplinary information in a unique way, and produces reports that are invaluable for planning, research, cost calculation, and analysis see figure... |
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CATS will maintain, manage, report and analyze many bits of information related to each activity performed by employees in different departments of the organization. Questions such as "what happened with this subject" or "where is that report" or "who did this and when" will all be answered, at a click of a button.Operations and management reports which are never on time or complete will now be produced daily and instantly.
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It will track and report activities by subject, employee, contact, project, department or product.
In addition, CATS will calculate and analyze hidden costs, too cumbersome for any management to collect in such detail. |
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