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CATS |
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Management Tools |
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Management Tools
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 Customer Relationship Management
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CATS CRM is the ultimate tool for enhancing relationship with your customers. It provides an easy way to store and retrieve customer information, purchases, products used, configuration, service levels and agreements, site description, business information, competition information, sales cycle information, project related information, etc.
In addition, it records all transactions and activities with the customer, providing detailed history reports, and alerting the organization of who to call when, who requires service and attention, who should be billed, who is about to exhaust warranty or service deadlines, etc. CATS has been designed to accommodate internal or external customers, real or virtual ones.
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Sales Force Automation
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| An effective sales force is properly informed, has access to information about competitors, abides by the sales cycle, analyzes its performance, and is prompt and helpful with prospects. CATS database, workflow, customer relationship management, scheduling and triggering features all work to the benefit of a sales force. The amount of information and structure of reporting provided through CATS is sufficient for any progressive sales force to excel. |
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CATS will analyze each salesperson's selling cycle, pointing out weaknesses, strong points, average sales value, number of leads generated, prospects, where he stands as far as projections, activities, etc. As well, CATS will provide enough information to the sales manager to accurately and timely present reports, forecast sales figures, redistribute his sales efforts according to sector, territory, product, prospect, etc. CATS will aid salespersons in contacting their prospects whenever due, and provide enough guidance to maneuver through their sales cycle.
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Help Desk |
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CATS functions and database designs are indispensable for a help desk operation. It provides automatic trouble ticket issuance and forwarding, escalations, problem knowledge base,result resolution, configurations, product identification, history, technical staff activities, call history, purchase history, problem history, results, etc. It also monitors feedback and response time, alerting users/supervisors/managers through emails and/or to-do lists of delayed issues, and/or follow up required.
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| CATS will provide time cost details for each customer and/or operation as well as analysis reports for both help desk management and product management on types of problems, frequency, and performance of staff for cost effectiveness and customer satisfaction. It will also provide detailed time sheets for employees and help in billing both customers and vendors. It will print out status reports for all pending problems/issues categorized by problem type, employee, turnaround time, customer, and product. |
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Activity Costing |
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| CATS will track and calculate costs for each activity performed throughout the organization. Based on standard cost rates, detailed costing reports will aid management and accounting in billing, cost cutting, and performance analysis. Whether it is cost of sale, support, project, operation, department, employee, or product. Individual standard activity costs could be modified according to actual, and CATS will calculate cost based on actual time spent, or using flat cost rates. Cost per activity per employee is recorded and tracked. Costs could be grouped in which way the management sees meaningful, and could be re-iterated according to requirements. |
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CATS will track project steps and/or phases. It will track project milestones through defining activities and milestones per activity. Late activities are immediately reported to keep the project timeline in sync with project plan. Activities could be re-scheduled and/or re-assigned. Cost per project activity is a native output. Baseline dates versus actual and re-scheduled are reported. |
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