|
|
|
|
| |
 |
Home |
|
CATS |
|
Related Activity Workflow |
|
| |
|
|
 |
Related Activity Workflow
|
|
|
Since activities are related, CATS adopts the workflow elements well into its design. Consider the following figure, where a simplified workflow diagram is shown for an everyday group of activities in a help desk office. The animated orange arrows point to critical workflow areas, which need to be monitored and tracked. These areas affect the entire helpdesk department performance see figure...
|
|
|
| |
| |
Using the CATS workflow/triggering features, such a business process is easily defined, and CATS will automatically monitor such conditions, and take action based on the business rules. It will for example, generate an email to the supervisor informing him/her of an unhappy customer, or that the customer reported the problem but was not dispatched at the right time. Or that the problem was solved but never reported to the satisfaction team, etc. As well, it will inform all staff of their pending jobs, unfulfilled orders, etc. It will print out reports indicating costs, activity analysis, throughout time, pending tasks, parked documents, etc |
|
| |
|
| |
|
| |
|
| |
|
| |
|
|
| |
|
Search 
